This week my colleagues and I was asked to prepare for beta testing that will be carried out in the coming weeks. This is important as it involves active participation in real contact center environment. This beta testing will cover topics on :
1) Canned Responses
Industries
a) Government
b) Telcos
c) Finance
2) Customer Service
3) Supervisory Skills
Preparation for the beta testing involves finding information on inbound and also on outbound. Other than that, each of us were given a task to tackle a call script. A call script consists of Q & A designed anticipate questions from the caller, and what answers could be provided to each of the anticipated question.
I was assigned with the MINISTRY OF DOMESTIC TRADE, CO-OPERATIVE AND CONSUMERISM. I was asked to find 30 QnA that involves this MINISTRY.
To prepare 10 Q & As touching on General Enquiries
To prepare 10 Q & As touching on Customer Service
To prepare 10 Q & As touching on Billing
Later on the same week, I was asked to find the details on 50 companies in North Tower, South Tower and also in The Boulevard. The details are like the address, URL, contact person and so on. After I am done with that, I was asked to find 50 more companies that is located in KL Sentral.
No comments:
Post a Comment